@Online{alreja2011qoewhitepaper,
	Author  = {Alreja, Arish},
	Title   = {Whitepaper: Understanding {Q}uality of {E}xperience {A}lerting},
	Year    = {2011},
	Month   = {05},
	Day     = {01},
	url     = {http://download.microsoft.com/download/0/7/0/07052A51-709B-4AF5-8726-BD28F6FEA2BD/4_Understanding_QoE_Alerting.doc},
	urldate = {2016-12-01}}